By Staff www.khaleejtimes.com
The Roads and Transport Authority’s (RTA) Public Transport Agency will ensure that its Booking and Despatch Centre continues to offer day and night services throughout the Holy Month of Ramadan.
Confirming this, Eisa Abdul Rahman Al Dosari, CEO of the Public Transport Agency, said: “During Ramadan, we are always keen on leveraging the scale of our services to measure up with the aspirations of our customers who remain the prime focus of our attention.
Thereby, we opted to continue running the services of the Booking and Despatch Centre 24 hours a day, seven days a week so that customers of cabs — namely Dubai Taxi, Arabia Taxi, CARS, Metro Taxi, and National Taxi — can contact the centre any time without any change. They can also send short text messages to the number 4774 through the Dubai Metro stations,” said Al Dosari.
Al Dosari said the role of the Booking and Despatch Centre starts with answering customers’ telephone calls and ends with the arrival of the taxi to the caller’s location within the emirate. “The centre also includes a cohort of competent employees who are highly skilled in communicating with customers, an essential ingredient of our business out of our belief that excellent attitudes can uplift the quality of performance,” he added. More info