Dubai taxis drive up satisfaction


By Rayeesa Absal, Staff Reporter

Dubai: There is a decline in complaints against taxi drivers and companies after traffic officials introduced a new fine scheme in Dubai, Gulf News has learnt.

Most of the complaints involve misbehaving drivers, who were held responsible.

The Roads and Transport Authority (RTA) has also started imposing fines on taxi companies if the number of complaints against their fleet breach the limit set by the agency.

As a result, complaints against taxi services have come down significantly, a senior official told Gulf News. More info