The Dubai Taxi Corporation (DTC) at Roads and Transport Authority (RTA), has recently rolled out “Hadhreen” initiative aimed to offer better service to customers in various community segments under the aegis of the Emirates Islamic Bank. The event is intended to raise customers satisfaction, reduce complaints and provide distinguished and leading services that reflect the DTC’s vision of “Pioneers in Passenger Transport Services.”
Dr. Yousef Mohammed Al Ali, CEO of DTC, said “Customer satisfaction is one of the key factors on which DTC’s business hinges, and has seen a remarkable development thanks to a number of measures, initiatives and projects undertaken in this score.”
“The DTC has promoted this initiative through a number of official and friendly visits to various public and private institutions, including the General Headquarters of Dubai Police, Civil Aviation Authority, Dubai Airports, hotels, shopping malls, and open markets such as the Gold Market & Ghubaiba, to explain the idea and objectives of this initiative. Several entities have expressed their admiration of this initiative and commended DTC’s role in providing various services and facilities to its customers, which contribute to boosting customer satisfaction,” added Al Ali.
“This initiative has been publicized via a marketing campaign spanning audio-visual media, besides distributing a diverse cast of souvenirs, fixing posters on DTC’s taxicabs, printing various initiative-related publications, with its own logo and objectives, in addition to receiving suggestions and comments through the RTA’s Call Center 8009090, and the DTC’s vision, “Pioneers in Passenger Transport Services” and the DTC website (www.dubaitaxi.ae).
“The DTC’s Customer Service Office at the airport oversees this initiative to lower complaints and raise customer satisfaction level, by setting up a specific timetable for visits and external meetings to propagate the event, and inviting employees to participate in these visits to nurture the spirit of belonging and sense of responsibility among all,” further added Al Ali.
“The DTC’s Customer Service Office at the airport oversees this initiative in a bid to curb complaints and raise customer satisfaction rating by setting up a specific timetable for visits and external meetings to propagate the event, and inviting employees to participate in these visits to nurture the spirit of belonging and sense of responsibility among all,” further added Al Ali.
Al Ali thanked the Emirates Islamic Bank for supporting and sponsoring this initiative, through which DTC strives to enhance the rate of customer satisfaction by more than 75%, by applying the highest standards of quality, developing customer services and improving the services provided to citizens, residents and Dubai tourists.
For his part, Faisal Aqil, Deputy CEO of Emirates Islamic Bank, said: “We are delighted to support various initiatives that seek to raise the level of community services provided by various companies and institutions, and reflect the culture of excellence that Dubai Emirate enjoys. In this context, our partnership with DTC to support the “Hadhreen” initiative is in line with our bank’s expeditious effort to provide the best services at par with the highest standards of excellence for UAE residents and visitors alike.” More info