By Shafaat Shahbandari, Staff Reporter www.gulfnews.com
Dubai: Taxis in Dubai take just 14 minutes to reach your doorstep once the booking has been registered, the Roads and Transport Authority (RTA) says.
And the RTA’s call centre don’t take more than 34 seconds to register a booking, according to Abdullah Al Mahri, director of Transport Activities Monitoring at RTA’s Public Transport Agency.
According to the statistics revealed by the authority, the Booking and Dispatch Centre of RTA’s Public Transport Agency registered 2.9 million booking requests during the first half of this year.
“During the first six months of this year, the centre received more than 4 million calls, including about 1.8 million calls made through the IVR system, which is 45 per cent of the total calls received by the centre. About 29,000 taxi bookings were made through the smart taxi app during this period,” Al Mahri said.
He said that the RTA is committed to bringing happiness to customers spanning all community segments through using state-of-the-art technologies in delivering a diverse package of services, and revamping processes to place services at a par with the world’s best. More info
